Refund policy

Thank you for shopping with Swinging Gate Farm. We want you to love your purchase, but if something isn’t right, we’re here to help.

Returns

We offer a 30-day return policy on most items. You must request a return within 30 days of receiving your order. All returns must be postmarked within 30 days of the purchase date.

To be eligible for a return:

  • Items must be new, unused, and in original packaging
  • A receipt or proof of purchase is required

Custom or personalized items are non-refundable.

How to Start a Return

  1. Email returns@swgfarm.com to request a Return Merchandise Authorization (RMA) number.
  2. Once you receive your RMA number:
    • Place the item in its original packaging
    • Include your RMA number inside the package
    • Mail the return to: Swinging Gate Farm, 11318 F Dr S, Ceresco, MI  49033

Customers are responsible for return shipping costs. We recommend using a trackable shipping method.

For any return questions, contact: info@swgfarm.com

Damages & Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us right away at returns@swgfarm.com with photos of the issue so we can make it right.

Non-Returnable Items

We do not accept returns for:

  • Personalized or custom items
  • Sale or clearance items
  • Gift cards

Exchanges

To exchange an item, please return it following the process above and place a new order once your return is accepted.

Refunds

Once your return is received and inspected, we’ll notify you if your refund is approved. If approved:

  • Refunds are issued to your original payment method
  • Please allow 5–10 business days for your bank or credit card company to process the refund